How we use Sigma
How we use Sigma ourselves
Sigma was built inside a tech group. Its teams use it every day. Here are 4 tasks agents do there, and how.
597people worked with agents in 30 days
82%of people who start keep using it
5,055scheduled runs in 30 days
Production data inside the group, last 30 days.
Finance, sales, product and operations
Answers from company data, without waiting for an analyst
People ask about the company’s data in plain words. The agent writes the queries and answers with a table.
Read the case Client teams, operations and planningReports that build themselves on a schedule
Agents build daily and weekly reports on their own and post them where the team works.
Read the case Technical supportA first look at every incident ticket
The agent picks up each new incident ticket, gathers the facts and posts the likely cause to the support chat.
Read the case Customer supportFirst line of customer support
In one of the group’s products, the agent takes new customer requests, looks up the account and brings in the teams it needs.
Read the caseWhat the cases have in common
- The agent starts on its own: on a schedule, a new ticket or a new request.
- It has the access of the person or service account it runs as.
- Important changes wait for a person’s OK.
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